FAQs

Frequently Asked Questions (FAQs)
Check out the most frequently asked questions below. If you still need assistance, please don’t hesitate to contact us at support@lumendore.com.

1. How do I return an item?

If you wish to return an item, please follow these steps:

• Contact Us: Reach out to our customer service team by emailing support@lumendore.com or using our contact form. Be sure to include your order number and the reason for the return.
• Receive Return Authorisation: Once we’ve reviewed your request, we will send you detailed instructions, including the return address and any necessary forms.
• Prepare the Package: Carefully repackage the item in its original packaging, ensuring all labels and tags remain intact. Include the return authorisation form and any supporting documents we may request.
• Ship the Item: Follow the return instructions provided. If applicable, use the return label we’ve supplied.

Once we’ve received and inspected the returned item, we will process your refund or exchange. If you have any questions, please don’t hesitate to contact our support team.

2. What are the shipping costs?

At Lumendore, we offer free shipping on all orders, ensuring you don’t pay a penny for delivery.

3. When can I expect my order?

Our products typically arrive within 6-13 days as they are shipped directly from our suppliers. This efficient shipping process helps reduce storage and transportation costs, allowing us to offer competitive prices while maintaining high product quality.